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Ask every customer how it went, show what they say and reply well.
A review request goes out after each order, genuine reviews appear on your website with star ratings Google can read, surveys tell you what to improve, and the AI drafts a reply for you to check and send.
How was your order?
Tell us what you thought Add a photo (optional) Send reviewIllustration of the product, with sample data.
Happy customers rarely leave reviews on their own.
Nobody asks
Most businesses forget to ask, so reviews come mostly from people with complaints.
Feedback is lost
Comments in emails and messages never reach the people who could act on them.
Reviews stay hidden
Good feedback sits in an inbox instead of on your product pages and in search results.
How it works
Tell it about each order
Send orders from your shop or app through the API or a signed webhook. Each order gets one email after the delay you choose, and at most one reminder.
Customers review from their own link
A rating, a comment and an optional photo. Reviews from the order link are marked verified purchase.
Show and answer them
Add the widget to any page, and reply in your business name with an AI draft to start from.
What it does
- Review requests after each order
- One email per order after your chosen delay, with at most one reminder and an unsubscribe link in every email.
- Review widget for any website
- One line of code shows reviews for a product, or just the stars and count, and adds the rating markup Google reads.
- Surveys
- NPS, satisfaction or your own questions, sent from any system after a chat, a delivery or a booking.
- AI drafted replies
- Reply in your business name. The AI can draft the reply, and a person always edits and sends it.
- Fair publishing
- Every genuine review is published, good or bad. A review can be held back only for a stated reason, such as spam or personal details, never for its rating.
- Verified purchase labels
- Only reviews from the order's own link are marked verified. Incentivised reviews are labelled with your wording.
- Reviewers own their words
- Only the reviewer can change a review, through their own edit link.
- Photos without location data
- Review photos are re encoded with camera data, including GPS, removed.
- Webhooks, JSON and CRM
- Signed webhooks for new, published and replied reviews and completed surveys, a public JSON feed, and each review on the customer timeline in Cygnoverse CRM.
Best sellerFree forever, no monthly fee
Works with the AI Sales Agent
Orders the AI Sales Agent takes in the chat can trigger a review request, and the review widget sits on the same pages where the agent answers.
- Orders from the chat can ask for a review
- Genuine reviews shown beside the chat
- AI drafted replies, always sent by a person
Connects to
Channels and tools it connects to. Items marked coming soon are not yet available.
- Website widgetAny site that accepts HTML, with Google rating markup
- Your shop or appOrders through the API or a signed webhook
- Surveys APISend invites from any system
- Cygnoverse CRMReviews on the customer timeline, when switched on
- WebhooksReview and survey events for your own tools
Pricing
US$20 per month on its own, or included in every package. AI credit is separate and usage based.
See all pricing| Reputation Management on its own | US$20 | per month |
|---|---|---|
| In a package | Included | Starter US$80, Unlimited US$295 or Agency Pro US$499 per month |
| AI Sales Agent | Free | forever, no monthly fee |
| AI use | AI credit | US$0.05 to US$0.10 per AI reply, itemised, never expires |
- 7 day free trial on every package
- Typed staff replies are always free
Reputation Management questions
Can I hide negative reviews?
No. UK consumer law treats hiding genuine negative reviews as misleading, so every genuine review is published. You can hold back a review only for a stated reason, such as spam, offensive content, personal details, being off topic or not being genuine.
Can I offer an incentive for reviews?
If you do, it must not depend on the review being positive, and it should be disclosed. Incentivised reviews are labelled with your wording. Check the CMA guidance on fake reviews.
Will my star rating show in Google?
The widget adds the rating markup Google reads. Google decides whether to show stars in its results.
Does the AI reply on its own?
No. The AI only drafts. A person edits and sends every reply.
Start with the free AI Sales Agent, add this when you are ready.
Free forever, no monthly fee. US$5 of free AI credit to try it, then US$0.05 to US$0.10 per AI reply from credit that never expires. Reputation Management is US$20 per month on its own, or in every package with a 7 day free trial.