ProductsAvailable now
All your website chat, social messages and email in one place.
Every conversation lands in one inbox. The AI Sales Agent handles what it can, and your team picks up the rest with the full history in front of them.
- Priya S.WebsiteCan I change my delivery address?
- Tom W.EmailInvoice for order 1042
- Alex R.WebsiteDo you ship to Ireland?
- Sam K.WebsiteThanks, that is perfect
Can I change my delivery address? I am moving on Monday.
I can help with that. As your order has already been packed, I will pass you to the team to update it.
AI handed over to Dispatch team
Hi Priya, no problem. What is the new address?
Illustration of the product, with sample data.
Five apps open and still missing messages.
Messages scattered everywhere
Chat on the website, messages on social and email in another tab means things slip through.
Nobody knows who is replying
Two people answer the same customer, or nobody does.
No idea how you are doing
Without reports you cannot see response times or how happy customers are.
How it works
Connect your channels
Website chat works straight away. Add email, and social channels once they are approved.
Set your team and hours
Invite staff, create teams and set office hours so customers know when a person is around.
Let the AI answer first
The AI Sales Agent replies, and when it hands over, the right person is assigned automatically.
What it does
- AI first, people next
- Conversations start with the AI. Anyone can take over with one click and hand back when done.
- Teams and assignment
- Route conversations to teams, assign them to people and see who is working on what.
- Saved replies
- Write common answers once and use them with a shortcut.
- Labels and private notes
- Tag conversations and leave notes that only your team can see.
- Reports and satisfaction scores
- Response times, volumes and customer satisfaction, by team and by person.
- Automations
- Assign, label or close conversations automatically based on rules you set.
- Office hours
- Tell customers when a person will reply, while the AI keeps answering around the clock.
Best sellerFree forever, no monthly fee
Works with the AI Sales Agent
The AI Sales Agent is the first to answer in your inbox. When it hands over, the conversation is already assigned, with everything the customer said in view.
- The AI replies first on every connected channel
- One click to take over, one click to hand back
- Typed staff replies are always free
Connects to
Channels and tools it connects to. Items marked coming soon are not yet available.
- Website chatThe same widget as the AI Sales Agent
- EmailForward your support address into the inbox
- Facebook MessengerComing soon, awaiting Meta approval
- InstagramComing soon, awaiting Meta approval
- WhatsAppComing soon, awaiting Meta approval
- Cygnoverse CRMSee orders and bookings beside each conversation
Pricing
US$20 per month on its own, or included in every package. AI credit is separate and usage based.
See all pricing| Website and Social Inbox on its own | US$20 | per month |
|---|---|---|
| In a package | Included | Starter US$80, Unlimited US$295 or Agency Pro US$499 per month |
| AI Sales Agent | Free | forever, no monthly fee |
| AI use | AI credit | US$0.05 to US$0.10 per AI reply, itemised, never expires |
- 7 day free trial on every package
- Typed staff replies are always free
Website and Social Inbox questions
Do I pay per staff seat?
No. The Website and Social Inbox is US$20 per month on its own, or included in every package, and typed staff replies are free.
Can the AI and a person reply in the same conversation?
Yes. When a person takes over, the AI stops replying in that conversation until it is handed back.
Which channels work today?
Website chat and email. Messenger, Instagram and WhatsApp are awaiting Meta approval.
Can I measure customer satisfaction?
Yes. Customers can rate a conversation when it closes, and the scores appear in reports.
Start with the free AI Sales Agent, add this when you are ready.
Free forever, no monthly fee. US$5 of free AI credit to try it, then US$0.05 to US$0.10 per AI reply from credit that never expires. Website and Social Inbox is US$20 per month on its own, or in every package with a 7 day free trial.